Helpdesk
Project Details
Client:
Confidential
Category:
Web Application
Date:
Nov 11, 2023
Description:
The Helpdesk helps Management tickets, timesheets, and notes all in one place. It has a dashboard showing ticket statuses and resource hours with easy-to-read charts. Using Power Automate, tickets are automatically assigned through a form, and the assigned person gets an email notification. It also keeps track of notes and timesheets for each ticket, making everything easier to manage and follow up on
Technologies
- Angular
- TypeScript
- MS SharePoint Online
- MS SharePoint Rest API’s
- MS Power Automate Integration
- MDB – Bootstrap
- Angular Material
Achievements
Improved support management by centralizing ticket tracking and timesheets, enabling better resource allocation and decision-making through real-time data and dashboard insights.
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. I’m also available for full-time or Part-time opportunities to push the boundaries of development and deliver exceptional work.xa
